Privacy and Cookie Policy

 

Privacy Policy

Overview

Lockstation provides a very secure shopping experience and take security extremely seriously. Our Privacy policy explains why we store information about visitors to our website, how we use it and how we keep it secure.

About us
Lockstation is a trading name of Ezlok Limited company number 11894774, our registered address is 3 Warners Mill, Silks Way, Braintree, Essex, United Kingdom, CM7 3GB. VAT number 318339104.

How we collect information
Lockstation collect information when you contact us, place an order or register for our newsletters or promotions.

Information Collected
The information we collect include your name, address/delivery address, email address and IP address, products viewed.

You can find out what information we hold about you by emailing us.

How is your information used?


The information collected is only used to process your orders and update you on your order status and offers if applicable. We only share your information with suppliers if shipping direct and those are monitored for GDPR compliance.

We are legally required to hold some types of information for example accountancy and money laundering.

Who has access to your information?

Lockstation will NOT sell your information to 3rd party organisations.

We only share your information with suppliers if shipping direct and those are monitored for GDPR compliance.

Lockstation will only share your information if we are required to do so by law (Order of the court).

Security

Information held by us is held extremely securely in accordance with our security policy and the law.

We use Full SSL Protection (secure socket layering) throughout our entire website.

Cookies
Cookies are a file stored on your PC or mobile device when you visit certain websites.
Lockstation use cookies so that we can recognise you as a customer, where you are in the order que and ascertain what’s in your shopping cart and track pages you visit via Google analytics.

Cookies do NOT contain and personal or sensitive information.

Processing data under GDPR

 This policy applies between you, the User and Ezlok Ltd.

 

Lockstation takes the privacy of your information very seriously. This policy applies to our use of any and all data collected by us or provided by you in relation to your use of our Website, or to the emails and telephony systems. Please read this document carefully.

 

Definitions

 

The following are used:

 

Data

All information you submit to Lockstation via the Website, Email, written correspondence or is given to us by you over the telephone

Data Protection Law

Any laws that are applicable regarding the processing of data in the UK or EU

GDPR

The General Data Protection Regulations effective from May 2018 (and for as long as they remain)

We, Us, Our

Lockstation (Trading as Ezlok Ltd)

User, you

Any third party not employed by us, that accesses the Website, contacts us by email or telephone regarding services or products that we provide or procure

Website

Our website URL:  www.lockstation.co.uk

 

Email

sales@lockstation.co.uk

Telephone

Communications via 01376773009

 

Scope

 

This policy only applies to Lockstation and Users. It does not extend to other websites or links to websites that may be accessed via our website.

 

How Data is Collected

 

Data is either given to us by you or we collect it automatically.

 

Data given to us by you

 

Lockstation will collect data that is submitted by you through the website (including “Live Chat”), by email, by telephone, by post or by any other means. In each case it is done so compliantly and as per this policy.

 

Data collected automatically

 

Some data is collected automatically for example when you visit our website, you click on products and this informs us what products are popular, so we can make improvements to marketing, sales or availability. We can see where users go to in terms of navigation and the times and frequency your visit. Your IP address is captured which can tell us how frequently you interact or contact us.

 

Keeping Data Secure

 

We take measures to ensure your data is safeguarded

  • you set a unique username and password to access your website account
  • we store your data on a secure server
  • you are informed before calls are answered that calls are recorded for quality and monitoring purposes
  • emails are stored securely with access to emails controlled by a password login by employees only

We have in place measures to deal with any breaches, or suspected breaches. If you think someone has access your data without authority, you should contact us immediately.

 

Data Retention

 

We will only hold your Data for as long a period as is required by law, is reasonably necessary for legitimate business reasons or until you request us to delete it. Even if we do delete it, you are advised that there may be older backups or archived media required for legal or regulatory purposes.

 

Accuracy

 

It is important that any Data we hold about you is accurate and current.

 

Your Rights

 

You have these rights:

 

  • Right to Access – this is the right to request copies of what we hold about you, or that we modify, update or delete such information. We can make a charge if we consider the request is manifestly excessive and can even refuse the request, in which case we must give you an explanation as to why your request is refused.
  • Right to Correct – if your Data is inaccurate or incomplete
  • Right to Erase – that we erase your Data from all our systems
  • Right to Restrict our Use of your Data – to block us from using your Data or limit the way in which we use it
  • Right to Data Portability – to move, copy or transfer your Data elsewhere
  • Right to Object – the right to object to our use of your Data including the way we use it/intend to use it for legitimate business interests

 

To enquire regarding any of these rights or about our legal Data processing for legitimate business reasons, you should contact us.

 

If you are not satisfied about our handling of any complaints, you can refer to the Information Commissioners Office, whose contact details are on www.ico.org.uk

 

General      

 

We will take steps to ensure your Data is kept secure and private, but if we decide to acquire new business or to sell business, your Data may be transferred to a new owner or Controller. Any such permissions you gave us will transfer over in this event.

 

We may transfer our rights where we reasonably believe your rights will be unaffected.

 

You may not transfer any of your rights under this policy to any other person.

 

This privacy policy statement has been written in accordance with the law of England and Wales and this jurisdiction will apply in its interpretation should that become necessary.

 

Lockstation has the right to amend this privacy notice and policy as we consider necessary from time to time. Any changes will be posted to the Website. You are deemed to have accepted the terms of this policy on your first use, visit or call following its introduction.