Shipping & Returns
COVID-19 RETURNS POLICY
For Safety of our customers and colleagues and due to staff shortages, we are currently unable to accept returns.
We have extended our returns policy for 90 days and will extend it further if required.
If you have received a damaged or incorrect item this should still be reported to us within 14 days of receiving it so we can log the return.
In the event that you require a replacement for your goods this will need to be purchased on a separate order and once we receive the unwanted/incorrect goods back then we will issue a full refund.
We are sorry for any issues that this may have caused and please whenever possible stay home and stay safe.
A: Lockstation will deliver the goods in accordance with the order, a authorised signature will be required upon delivery depending on the delivery option selected by the customer.
B: Delivery prices may vary on the type of delivery selected, including international, or a special UK delivery. Our delivery charges will be clearly displayed on our website before placing an order.
C: Deliveries may be delayed during busy periods and bank holidays which are out of our control, Lockstation will not be obliged to pay compensation due to late or lost deliveries.
D: If you are unable to accept the delivery of your goods then you will be left a calling card to re-arrange your delivery. Should you fail to do so, and the goods are returned to us then you may be charged a re-delivery cost. Please make sure that the correct address is provided at the time of order as Lockstation can not be held responsible for lost deliveries due to incorrect addresses.
Returns / Refunds