Shipping & Returns
If you have received a damaged or incorrect items this should still be reported to us within 14 days of receiving it so we can log the return.
In the event that you require a replacement for your goods this will need to be purchased on a separate order and once we receive the unwanted/incorrect goods back then we will issue a full refund.
We are sorry for any issues that this may have caused and please whenever possible stay home and stay safe.
Delivery
A: Lockstation will deliver the goods in accordance with the order, a authorised signature will be required upon delivery depending on the delivery option selected by the customer.
B: Delivery prices may vary on the type of delivery selected, including international, or a special UK delivery. Our delivery charges will be clearly displayed on our website before placing an order.
C: Deliveries may be delayed during busy periods and bank holidays which are out of our control, Lockstation will not be obliged to pay compensation due to late or lost deliveries.
D: If you are unable to accept the delivery of your goods then you will be left a calling card to re-arrange your delivery. Should you fail to do so, and the goods are returned to us then you may be charged a re-delivery cost. Please make sure that the correct address is provided at the time of order as Lockstation can not be held responsible for lost deliveries due to incorrect addresses.
Returns / Refunds
A: The buyer may return unwanted, faulty or damaged goods to us within 14 days providing the goods are in the original packaging and in a re-sellable condition, items that are a special order will be NON returnable, this includes items with additional keys, items that have been made to order or specifically ordered in. Gaskets and weather seals are cut to size so will not be returnable. Gege Pextra cylinders are built from components parts and are NON returnable. Any Visi packed items become non-returnable once opened. Briton, Borg, Kaba, Codelocks & Lockey products will be offered a repair and not a replacement, if the lock cannot be repaired then the manufacturer will offer a replacement.
B: In the unlikely event the goods received arrived incomplete or damaged the buyer must notify us within 7 days of delivery.
C: On cancellation for whatever reason the buyer must return the goods at their cost, unless the goods are faulty then we will arrange the collection or refund for postage.
D: Additional keys that have been cut for the customer will not be refunded, refunds can take up to 30 days to process. Please email [email protected] and we will arrange your return for you.
E: All PPE Items are NON-returnable